Please cancel my subscription.

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    Asked on March 15, 2018 at 06:06 AM

    Hi please cancel my next subscription because i forgot to cancel it!

    thank you!


  • Profile Image
    Answered on March 15, 2018 at 06:35 AM

    You may cancel your subscription by following a few simple steps;

    1. Login to JotForm account and click to your avatar.

    2. Go to my account page.

    1519816423Screen Shot 2018-02-28 at 13.5

    3. Go to billing/upgrade page.

    4. Downgrade to free plan, which will take action in next monthly cylce.

    1519816512Screen Shot 2018-02-28 at 14.0

    After cancelation, you will get notification like this:1521110056Screen Shot 2018-03-15 at 13.3

    Important: If your subscription is directly paid via Paypal, you might need to directly cancel it in your Paypal account. Here's our How Can I Cancel My PayPal Subscription guide that you can follow.

    Note: Please also check How to Cancel a Subscription and downgrade back to free guide for more detailed information about downgrading process.

    Thank you for contacting. If you need further assistance, please let us know.

  • Profile Image
    Answered on March 15, 2018 at 06:45 AM

    I did that but payment was made through paypal automatically because my next subscription starting tomorrow!

  • Profile Image
    Answered on March 15, 2018 at 10:06 AM

    I did check your account and found that you have already cancel your silver monthly subscription plan. I am sending a request to our billing team to process the refund for your last subscription payment. Please allow 7-10 days for the amount to reflect in your account. 

    Please note that your account is now downgraded to free plan.

  • Profile Image
    Answered on March 15, 2018 at 11:04 AM

    Thank you,

    for the moment i don't need my forms and it will be fine to be free!

    Thank you!