Forms are showing when creating a report

  • kyjahnagerard2014
    Asked on April 23, 2024 at 12:33 PM

    I cannot see my form report and when I try to create a new report it says no forms. My old report is saying access needed but I am the owner of the report Forms are showing when creating a report Image 1 Screenshot 20

  • Bilal JotForm Support
    Replied on April 23, 2024 at 12:59 PM

    Hi KyJahna, 

    Thanks for reaching out to Jotform Support. It seems like when you try to create a new report, you are unable to see the forms because your forms have been disabled due to over limit of your submissions and completion of your Free plan quota for this month.

    Forms are showing when creating a report Image 1 Screenshot 70

    You need to delete some submissions for your forms to be enabled again. You can delete the submissions from the Tables and after that purge them from the trashed enteries too.

    Forms are showing when creating a report Image 2 Screenshot 81

    Or you can upgrade your account to a high tier plan. It's really easy to upgrade your account. Let me show you how:

    1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

    Forms are showing when creating a report Image 3 Screenshot 92

    You can also upgrade your subscription on your account’s Upgrade/Billing page.

    Forms are showing when creating a report Image 4 Screenshot 103

    2. On the Pricing page, choose the plan you want to buy.

    3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

    Here’s an example of the Bronze plan:

    Forms are showing when creating a report Image 5 Screenshot 114

    After you click on Continue, you'll need to enter your Credit/Debit Card details.

    Forms are showing when creating a report Image 6 Screenshot 125

    If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. Check out this guide for more details about upgrading your account.

    Let us know if you need any more help.

 
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