A field answer is not showing on a downloaded submission

On my form https://form.jotform.com/232686687906070 there is a section to check whether or not it is OK to share attendee information. When I downloaded submissions however the answer did not show. Please tell me how to do that.

Hi Bette,

Thanks for reaching out to Jotform Support. I'm sorry if you're having difficulties with this. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. The field and the answer are both showing on the downloaded submission. Check out my screenshot below:

I've also tested downloading the submission as an Excel and CSV file, and you can see below that the field and the answer are both visible:

CSV file:

Excel file:

Can you share with us a screenshot of the downloaded submission where the answer to that field is not visible? This guide will show you how to do that.

In the meantime, I cleared your form caches as a precaution. You can try to download a submission to test this again. If the issue persists, please send us a screenshot of the submission.

Keep us updated and let us know if you need more help.