Submissions blank on Medical certificate

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    doctoblog
    Asked on March 20, 2018 at 02:49 AM

    Another jotform is not registering submission...

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    Adrian
    Answered on March 20, 2018 at 07:17 AM

    Please clear the cache of your browser and try again or try using another browser.

    You can also view form submissions on the form submissions page.
    Help Article: How to View Form Submissions

    Let us know if you need further assistance.

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    doctoblog
    Answered on March 20, 2018 at 05:43 PM
    Not a browser issue.
    Please see the inbox of 'Medical certificate' jotform. You will see blank
    submissions from forms fully completed with mandatory fields. Same issue
    with 'IHMS telemed' and 'IHMS written opinions'
    Why are the forms not collecting entries? Why are the submissions blank?
    Dr Jon Field
    Director
    www.docto.com
    ...
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    doctoblog
    Answered on March 20, 2018 at 05:43 PM
    i emptied the cache in jotform and the issue resolved.
    How does this work?
    are the forms disabled when the cache is full?
    ...
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    Kevin_G
    Answered on March 20, 2018 at 07:09 PM

    Sometimes cache is corrupted, this may affect different pages, it does not happen with JotForm only, for example, you may see an old version of certain page when a new version is already available, or some pages may not load at all and they do when the cache is cleared. 

    JotForm itself does not implement any restriction based on the browser's cache. 

    If you have more questions, please  let us know. 

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    doctoblog
    Answered on March 20, 2018 at 07:43 PM
    it was the cache in jotform that needed to be emptied... not the browser
    ...
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    John_Benson
    Answered on March 20, 2018 at 10:15 PM

    Thank you for updating us. We are glad that the issue has now been resolved.

    You're correct about clearing the form cache on our server. Related guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    If you need further assistance, feel free to create a new thread