- janlappinAsked on March 21, 2018 at 06:59 AM
Hi I upgraded to bronze yesterday and paid the money but my website is still saying forms over quota. I was going to upgrade to the next level but don't want to pay twice, can you upgrade this for me so I only pay the difference between bronze and silver please.
- JotForm UX ResearcheryorkAnswered on March 21, 2018 at 10:53 AM
Your monthly payments are still higher than the limit for bronze, 10.
I checked your subscription, here is the procedure we follow when upgrading users again who paid through PayPal.
1-) We add you to a refund queue, and you will be refunded within 1-3 business days.
2-) We ask you to cancel your subscription so you won't get charged again for your previous account type, https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
3-) We downgrade your account back to FREE.
If you confirm, we will proceed with the upgrade.
- janlappinAnswered on March 21, 2018 at 11:12 AM
That sounds great, I'll do that now. Thank you
- JotForm SupportKiranAnswered on March 21, 2018 at 01:22 PM
Your account is now downgraded to Free and the refund for the Bronze subscription shall be processed in 5 to 7 business days. You may now upgrade your account to Silver normally from the billing/upgrade section in your account settings.