Form is in restore mode

Need help with seeing publish form, it states the it states the my form is in restore mode.  Here is the link:  https://form.jotform.com/203474462198158

Need help with seeing publish form, it states that the my form is in restore mode. When will my updated file be shown? Here is the link:  https://form.jotform.com/203474462198158

Hi ccparker123,

Thanks for reaching out to Jotform Support. The reason why you are receiving this error is because your account is in Dormant status. You can just log in to your account so your account will become active again.

If you can't log in, you can try to reset your password. Resetting your Jotform account password is easy to do. Let me take you through it:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Your new password is now set and you can use it to log into your Jotform account.

Let us know if you have any other questions.

i reset my password and my form is still saying "form is in restore mode". How long does it take for it to restore?

Hi Sharon,

Thanks for getting back to us. I checked your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

I have cleared your form caches as a precaution please test it again and let us know how it goes. If the issue persists share a screenshot of what you see on your end and we'll do a more in-depth investigation and work on finding a solution.

Once we hear back from you, we'll be able to move forward with a solution.