Can we upgrade for 3 months and go back to the free plan?

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    Travelops
    Asked on March 23, 2018 at 12:51 PM

    Hi,

    It looks like we have reached our submissions limit this month.  If we choose to upgrade for 3 months can we go back to the standard "Free" membership after this time or will we be locked into a monthly payment once we have upgraded.


  • Profile Image
    Adrian
    Answered on March 23, 2018 at 01:50 PM

    You can upgrade and downgrade your account anytime you see fit.

    To upgrade your account, check the following guide:
    How to Upgrade My Account

    To downgrade your account, check the following guide:
    How to Cancel a Subscription and downgrade back to free


  • Profile Image
    Travelops
    Answered on March 24, 2018 at 06:59 AM

    thank you,

    can you confirm if we was to downgrade at a later date we would not loose any of our submissions or forms that have been previously created?

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    Adrian
    Answered on March 24, 2018 at 08:44 AM

    I can confirm that if you downgrade at a later date, you won't lose any of your submissions.

    However, please note that the submissions limit for accounts in the FREE plan is 500 and when you downgrade, you will be able to see only the most recent 500 submissions.

    Older submissions can be restored if you decide to upgrade again. If this happens, you can upgrade to the STORAGE plan which is $5/month and it has the same limits as the FREE plan but it has Unlimited Submission Storage.