Is it possible to add a sub-user?

  • RGM_Team
    Asked on April 25, 2024 at 2:07 PM

    Hi there!

    I wanted to know if its possible to add a second seat to our current account with separate log in credentials and where the forms (and associated responses) can remain separate.
    Could you please provide me with details/options?

    Thank you!

  • Ericson_B JotForm Support
    Replied on April 25, 2024 at 2:44 PM

    Hi RGM_Team,

    Thanks for reaching out to Jotform Support. Are you referring to sub-users? If so, sub-users are no longer available for our current paid Standards Plans (Bronze, Silver, and Gold). Adding users is only available on Enterprise. You can reach out to our Enterprise Sales Team on this page.

    Alternatively, you can share your forms with the user you wish to add so they can update and access them. However, the forms and submissions will still be on your account. Let me walk you through it:

    1. On the top right side of the Form Builder page, click on Add Collaborators.
    2. In the window that pops up, click on Copy Link and you're done.

    Is it possible to add a sub user? Image 1 Screenshot 20We also have a guide about Understanding Form Collaboration Inside Form Builder that you can check out.

    Let us know if there's anything else we can help you with.

  • RGM_Team
    Replied on April 25, 2024 at 3:01 PM

    Thank you!

  • RGM_Team
    Replied on April 25, 2024 at 3:02 PM

    When an account as a sub-user, are the forms created in their account private from the main account?

  • Ericson_B JotForm Support
    Replied on April 25, 2024 at 3:29 PM

    Hi RGM_Team,

    If you're interested in Jotform Enterprise, our Enterprise Sales Team is here to help and answer any questions you might have. You can contact them using this link and someone from our Enterprise Sales Team will contact you as soon as possible.

    Let us know if you have any other questions.

 
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