Auto-responder email alert is not being displayed correctly.

  • Profile Image
    misselly
    Asked on April 03, 2018 at 10:54 PM

    Hello,

    I continue to receive concerns from folks who complete our form and report that the column information is mixed up.

    Most recent message I received:

    "I just "attended" a meeting this afternoon - it was from this weeks program yet I still get a form coming  back to me without the boxes filled in correctly (even though I inputted the information in the correct box - ie I had Edmonton down as the Club name and 5370 as the District but the form didn't translate it that way) and some I don't recall being there for me to fill out (ie "How much time did you spend on our website")." 


  • Profile Image
    ashwin_d
    Answered on April 04, 2018 at 03:30 AM

    I am not sure if I have understood your question correctly. 

    Do you mean to say that the auto-responder email which is sent to user is not displaying the responses correctly and also it displays some non-existing question?

    It seems your notification email alert template is edited. I would suggest you to please delete your existing auto-responder email alert and add a new one. Please note that a new auto-responder email alert will always include all form fields of form. The following guide should help you:

    Delete auto-responder email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new auto-responder email alert:   https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    Hope this helps.

    Do get back to us if you have any questions.