Error: Access blocked: Jotform’s request does not comply with Google’s policies

  • Codyfortsontattoos84
    Asked on April 29, 2024 at 6:38 AM
    Access blocked: Jotform’s request does not comply with Google’s policies


  • Emma JotForm Support
    Replied on April 29, 2024 at 7:37 AM

    Hi Codyfortsontattoos84,

    Thanks for reaching out to Jotform Support. I understand that you're encountering an error and would like to know its significance. To help you better, can you provide details on how this error appeared? You can share us with the following details:

    • What actions did you take before the error appeared?
    • A screenshot of the page that shows the error.
    • Is your form embedded on a website ? If so, please share the form URL.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • Cody Fortson
    Replied on April 29, 2024 at 8:22 AM

    I need to know if my jotform is working properly.

  • Lara JotForm Support
    Replied on April 29, 2024 at 8:28 AM

    Hello Cody,

    Thanks for getting back to us. To confirm, are you seeing that error when you log in to your Jotform account overall, or is it only when you're trying to access a particular form? Can you take a screenshot of your browser console log when the issue occurs and share it with our Support Forum so that I can have a better idea of what's going on and help you with this? This guide will show you how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.

  • Codyfortsontattoos84
    Replied on April 29, 2024 at 1:20 PM
    My clients are having trouble with the form. It won't let them access it...
    ...
  • Lara JotForm Support
    Replied on April 29, 2024 at 1:33 PM

    Hello Codyfortsontattoos84,

    Thanks for getting back to us. I took a look at the four forms in your account, to see if I could replicate the issue, but everything was working properly. I suggest clearing the browser's cache and cookies before trying to access the form again. If the issue persists, please share the URL of your form or the link where your form is embedded. Additionally, it would be helpful if you could provide a screenshot showing the error, including the console log.

    You may also check this article from Google, in relation to the error that your form fillers are receiving.

    Keep us updated and let us know if you need any more help.

 
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