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kglo2004Asked on April 11, 2018 at 11:45 PM
I have had this form for years and I duplicated a form to make another like it and now when people register it is telling them that PayPal info if incorrect. I have checked the info which i didnt not change and has not changed. It worked, i duplicated the page and now it is not working. I went to to the form, add element, payment, pay pal, edit, then the gear, checked the info there and it is correct with my email for paypal. So what now?
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BJoannaReplied on April 12, 2018 at 3:20 AM
You reported the same issue on this thread - https://www.jotform.com/answers/1442150
I checked the most recent forms you created http://www.jotform.us/form/80998652084167 and http://www.jotform.us/form/80998601384164 and they are not integrated with PayPal.
Inside of this guide, you can find how to integrate your forms with PayPal:
How to Integrate Form with Paypal (Standard)
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kglo2004Replied on April 13, 2018 at 12:08 AMI integrated the two new forms as you have instructed. I tried the new
forms and it says PayPal doesn't seem to be working, which is different
than it said before, but still not working.
The original form that I duplicated was the General Registration form and
it is still doing the same as when I spoke to you before. When I hit
submit it does nothing. Please take a look at these forms.
1.General Registration
2. Name Sign Registration form
3. Petcasso registration form
We put the art in pARTy!
Renee Cramer at Uptown Painting pARTy
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BJoannaReplied on April 13, 2018 at 1:39 AM
I tested your forms and they are working fine on my end. I was redirected to the PayPal checkout page when I submitted all of your forms.
Is the issue resolved on your end as well? If not please provide us a screenshot of the error message you are getting. You can also test your form using a different browser and device.
If the forms are embedded provide us the webpage link.
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kglo2004Replied on April 13, 2018 at 3:43 AMI see that video and that is how it is supposed to work. I did it again
and it still doesnt work for me when i hit submit it does nothing. The
customers have said the same thing so I'm not sure what to do at this
point. I guess Ill have a friend try it and see what they get.
We put the art in pARTy!
Renee Cramer at Uptown Painting pARTy
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David JotForm Support ManagerReplied on April 13, 2018 at 9:11 AM
Please try clearing your browsers cache before testing again. Let us know how it goes.
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kglo2004Replied on April 13, 2018 at 10:43 AMwhat is a browser cache?
We put the art in pARTy!
Renee Cramer at Uptown Painting pARTy
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BJoannaReplied on April 13, 2018 at 11:49 AM
You can find here what is a browser cache:
https://www.makeuseof.com/tag/browser-cache-makeuseof-explains/
You can find here how to clear your browser cache:
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kglo2004Replied on April 15, 2018 at 6:43 PMI still can't submit the form and my customers can't either. Please fix
this ASAP!!! MY customers are getting upset and aren't registering for my
events. This is a serious issue and it needs fixed on your end somehow.
We put the art in pARTy!
Renee Cramer at Uptown Painting pARTy
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Scott JotForm DeveloperReplied on April 16, 2018 at 3:13 AM
I can't replicate this issue. I was successfully redirected to the PayPal upon submit.
Just in case I've cleared your form caches.
If you are still having trouble, we need you to share more information and/or how to replicate this issue. Please follow the guide below to gather if there are any console errors and share with us:
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kglo2004Replied on April 16, 2018 at 12:43 PMYes it is working now!! Thanks you so much!!
We put the art in pARTy!
Renee Cramer at Uptown Painting pARTy
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