How to free up storage space

We frequently delete our form submissions and jotform is still saying our storage is full. There are none in the trash folder, either. Can this be remedied? We backup all our submissions so this is not an issue I just need to be able to accept new submissions.

Hi teacherspettraining,

Thanks for reaching out to Jotform Support. To fix this, you can purge deleted entries to free up your current total submission count. This guide will show you how to do that.

1. In Tables, click the main tab's vertical ellipsis icon.
2. Select the Trashed entries option.
3. In the Trash panel on the right, select the submissions or tick on the Select All checkbox to mark all entries.
4. Click the Delete Forever button.
5. Finally, click Delete in the confirmation window to purge the marked entries.

Additionally, please clear your form caches by following this guide to refresh your forms.

Let us know if there's anything else we can do for you.