How to Free Up Upload Space?

  • kalkerticketdefender
    Asked on May 1, 2024 at 2:18 AM

    I do not need to store jotforms and only get 1-2 a week

    I want to free up space

  • Sheena JotForm Support
    Replied on May 1, 2024 at 2:26 AM

    Hello kalkerticketdefender,

    Thanks for reaching out to Jotform Support. To confirm, do you want to free up the upload space in your account?

    The upload space limit refers to the files uploaded by the users. If you have a File Upload field in your form and the user attaches files to the field and submits it, then the size of the uploaded file will be counted to your upload space. This limit does not reset; you need to delete and then purge your form entries with file uploads to free up the space. Let me show you how:

    • In Tables, hover your cursor over the first column of the submission data and click on the checkbox to select the submission data.
    • On the right side of the screen, click on Delete. Then click on Move to Trash in the window that opens.

    1661177837 63038fedcf225 chrome ISVUcfMI Screenshot 32 Screenshot 30 Screenshot 20How to free up Upload Space? Image 1 Screenshot 41 Screenshot 31 How to Free Up Upload Space? Image 1 Screenshot 42

    Now, let us purge the data:

    • In your Submissions table, click on the Three dots icon beside the form name, then click on Trashed entries.1663963857 632e12d18342f  Screenshot 10 Screenshot 10 Screenshot 10 Screenshot 10 Screenshot 53
    • The Trashed entries section will show up; click on Select All, then click Delete Forever.1663963953 632e1331d7489  Screenshot 21 Screenshot 21 Screenshot 21 Screenshot 21 Screenshot 64

    We also have a guide on How to Delete Form Submission Data that you can check out. To learn more about the account limits, I suggest looking into our guide about Understanding Your Account Usage and Limits.

    Let us know if you have any other questions.

 
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