Usage Space Limit: Form view didn’t reset

  • xmrq02
    Asked on May 1, 2024 at 9:07 AM

    My form views didn’t reset that’s why my customers can’t view and submit their order

  • Rene JotForm Support
    Replied on May 1, 2024 at 9:22 AM

    Hi xmrq02,

    Thanks for reaching out to Jotform Support. I can see that this is very stressful. Rest assured, I’m here to help. Can you please check your account's monthly reset date? Since it differs per user, you may have a different date showing up in your account. Let me show you how to check it:

    1. Click your profile avatar in the top right corner of your My Forms' page.
    2. Next, click Settings.
    3. On the left panel, click Usage.
    4. From there, you will see the date on when your monthly usage will reset.Pourquoi le nombre de paiement autorisé par mois ne sest pas remis à 0 ? Image 1 Screenshot 20 Screenshot 10

    If it is still not the date you're expecting, you may wait a bit more time for it to fully reset. I suggest upgrading to a higher plan to get more usage space. You can also check this link to know more about account usage and limits.

    Let us know if you have any other questions.

 
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