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Ronlando22Asked on April 16, 2018 at 6:33 AM
I have gone to the advanced section for my autoresponder forms and added an email address through the verification process. That email address was added and I selected it as the sender. However, the settings still show JotForm as the sender and the emails I receive still show JotForm as the sender. How can I change this?
Jim Campbell
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Kevin Support Team LeadReplied on April 16, 2018 at 8:53 AM
Here are the guides that will help you doing so:
https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please make sure to be saving the changes.
If the problem persists, kindly provide us the form where this happens, we will further investigate it.
Thanks.