Submission Data Retrieval Request: Logged into the Wrong Account

Hello,

Gaud was able to remove my emails from the bounce list.

I still need someone to send me the Jotform completed most recently completed by a young lady named Adrian on 4/24. Can you send me that document, please?

Also, can you reset my account? I've been locked out. I've changed my password but still can't get into my Jotform account.

Please help!!!

Tina

Hi Tina,

Thanks for reaching out to Jotform Support. Unfortunately, we can't send you the submission data of the user. If you want to get the submission data of the user, you will have to log into the account where the form is listed.

Also, take note that the account that you were using when you created this thread is a Guest account that has no forms listed on it. The form where the submission was sent is on a different account. The email address of the account where the form is listed is n*w**o**b@g***l.**m.

If you recognize this email address, you can use it to log into your account and you will be able to check the submission data of the user that you want to see. If you don't have access to that email address, try resetting the password using the email address that I provided. Let me show you how:

1. Go to the Jotform Login page and click the Forgot Password.

2. Enter the email address of your account then click the Send Reset Instructions button.

3. Check your email account for the password email reset then click the Reset Password button.

4. Enter your account's new password then click the Create a New Password button. You can check out this guide on How to Reset Your Jotform Password.

Give it a try and let us know how it goes.