Upload space not resetting after a new month

HI team,

I have received notification that we have reached upload space this month. It is the second of the month, so wondering how this is possible?

Also just wondering what is counting towards this. IS this the pdf uploads that staff are using? If we remove them from forms will this help.

Hi Leisa,

Thanks for reaching out to JotForm Support. I'm sorry you're having trouble with your upload space. Unfortunately, the upload space limit is permanent and does not reset monthly. The files that are uploaded to your forms at those what counts toward the limit. To free up your upload space, you can delete and then purge your form entries with file uploads. You can alos check out this guide to learn more about account usage limits.

Let us know if you need any more help.

Ok. That makes sense.
I just deleted our archived forms, so I hope this helps.
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Hi Leisa,

Thanks for your cooperation. I revisited your account and can confirm that your current upload space usage is now below the limit.

Let us know if there's anything else we can help you with.