Form Error: Not available when trying to submit the form

  • sodiumsystems
    Asked on May 3, 2024 at 10:18 AM

    Our JotForms are not working currently this started all of a sudden, when you attempt to submit the form it says Not Available. This is across all of our submission forms.

    Jotform Thread 14521891 Screenshot
  • Chris_L JotForm Support
    Replied on May 3, 2024 at 10:26 AM

    Hi sodiumsystems,

    Thanks for reaching out to Jotform Support. We are sorry that this is happening. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my result:

    Form Error: Not available when trying to submit the form Image 1 Screenshot 20

    Is your form embedded on a website? I cleared your forms cache, can you try it again and see how it goes? If you run into the same issue again, will you allow us to do a test submission on your form?

    Keep us updated and let us know if you need any more help.

  • sodiumsystems
    Replied on May 3, 2024 at 10:36 AM

    https://form.jotform.com/92265828742163


    This still doesn't work just did it in an incognito tab. What is going on I see a LOT of other people mentioning the same error starting about two months ago

  • sodiumsystems
    Replied on May 3, 2024 at 10:39 AM

    Also, tried it on a cell phone that has never submitted the form, still same error Not Available?

  • sodiumsystems
    Replied on May 3, 2024 at 10:47 AM

    92265828742163:1 

         

         

           POST https://submit.jotform.com/submit/92265828742163 500 (Internal Server Error)


    Error in the Dev Console

  • sodiumsystems
    Replied on May 3, 2024 at 11:00 AM

    It appears to now be back up, is there any explanation as to what occurred?

  • Anna JotForm Support
    Replied on May 3, 2024 at 11:00 AM

    Hi sodiumsystems,

    Thanks for getting back to us. I'm sorry that this is happening. Can you take a screenshot of the console log error when you are trying to submit the form and send it to us? This guide will show you how to do that.

    Once we hear back from you, we'll be able to help you with this.


  • sodiumsystems
    Replied on May 3, 2024 at 12:21 PM

    92265828742163:1 

         

         

        POST https://submit.jotform.com/submit/92265828742163 500 (Internal Server Error)


    Error in the Dev Console


    This is what is in the console log

  • Ericson_B JotForm Support
    Replied on May 3, 2024 at 12:40 PM

    Hi sodiumsystems,

    Thanks for getting back to us. Our Developer Team mentioned that they've solved this issue, so it should all be working fine now. Can you give it a try and see how it goes? 

 
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