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sodiumsystemsAsked on May 3, 2024 at 10:18 AM
Our JotForms are not working currently this started all of a sudden, when you attempt to submit the form it says Not Available. This is across all of our submission forms.
Page URL: https://form.jotform.com/92265828742163 -
Chris_L JotForm SupportReplied on May 3, 2024 at 10:26 AM
Hi sodiumsystems,
Thanks for reaching out to Jotform Support. We are sorry that this is happening. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my result:
Is your form embedded on a website? I cleared your forms cache, can you try it again and see how it goes? If you run into the same issue again, will you allow us to do a test submission on your form?
Keep us updated and let us know if you need any more help.
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sodiumsystemsReplied on May 3, 2024 at 10:36 AM
https://form.jotform.com/92265828742163
This still doesn't work just did it in an incognito tab. What is going on I see a LOT of other people mentioning the same error starting about two months ago
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sodiumsystemsReplied on May 3, 2024 at 10:39 AM
Also, tried it on a cell phone that has never submitted the form, still same error Not Available?
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sodiumsystemsReplied on May 3, 2024 at 10:47 AM
92265828742163:1
POST https://submit.jotform.com/submit/92265828742163 500 (Internal Server Error)
Error in the Dev Console
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sodiumsystemsReplied on May 3, 2024 at 11:00 AM
It appears to now be back up, is there any explanation as to what occurred?
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Anna JotForm SupportReplied on May 3, 2024 at 11:00 AM
Hi sodiumsystems,
Thanks for getting back to us. I'm sorry that this is happening. Can you take a screenshot of the console log error when you are trying to submit the form and send it to us? This guide will show you how to do that.
Once we hear back from you, we'll be able to help you with this.
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sodiumsystemsReplied on May 3, 2024 at 12:21 PM
92265828742163:1
POST https://submit.jotform.com/submit/92265828742163 500 (Internal Server Error)
Error in the Dev Console
This is what is in the console log
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Ericson_B JotForm SupportReplied on May 3, 2024 at 12:40 PM
Hi sodiumsystems,
Thanks for getting back to us. Our Developer Team mentioned that they've solved this issue, so it should all be working fine now. Can you give it a try and see how it goes?