Not receiving an Autoresponder.

Okay so my customers complain of not getting and email confirmation/receipt when they have made a reservation at my dinner theatre. Can you please give me detailed instructions as to how to make sure I have that set up.

Hello Wfkenzie,

Thanks for reaching out to Jotform Support and we’re sorry you’re having trouble with this. I checked your form and see that you have correctly configured the Autoresponder. Take a look at the screenshot below to see my results:

I also checked our email logs and found the recent two submissions on your form have been sent as intended. You can find these details in your activity logs. You can see that the emails were sent, but if your respondents did not see them in their inbox, they are likely to be filtered out at some point. As they are being sent from a generic email, such as noreply@jotform.com and noreply@formresponse.com. At this point, I suggest setting up an SMTP, which is proven to be the most reliable way to prevent filtering issues. You can also suggest checking their spam folders to see if it's there.

Keep us updated and let us know if you need any more help.