How to Reactivate a Suspended Account

My jotform account has been suspented , ineed it back immediatly as iam doing my work , please consider this and remove my ban

my account has been banned and my ip address also , i dont know why.. can you help me recover my ip and jotform ,

i really need the account i have a project going on

Hi Nafih,

Thanks for reaching out to Jotform Support. Your account was suspended due to this form 241261157261045 offering fake service.

We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

In order to reactivate your account, we will have to delete the offending form. Or, kindly provide us the following information:

1. The URL where their form is used.
2. Provide any document that will support their claims.
3. Their website or proof of affiliation to legitimate institutions.

We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Also, if you agree with deleting the form, keep in mind that it'll also remove all submissions associated with it.

Send these proofs to reviewers@jotform.com with Thread #14577471as your subject. We will let you know about the status of your account after a thorough review of your proofs.

i didnt get any answer from you can i access it now ?

Hi Nafih,

Thanks for getting back to us. We haven't reactivated your account yet, as you've violated our Terms of use. But we've already provided an answer on what you can do to get your account reinstated. You can check it here. If you still don't see our answer, then let me start over.

As I've mentioned earlier, your account was suspended due to this form 241261157261045 offering fake service.

We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

In order to reactivate your account, we will have to delete the offending form. Or, kindly provide us the following information:

1. The URL where their form is used.
2. Provide any document that will support their claims.
3. Their website or proof of affiliation to legitimate institutions.

We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Also, if you agree with deleting the form, keep in mind that it'll also remove all submissions associated with it.

Send these proofs to reviewers@jotform.com with Thread #14577471 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

Hi ,
you can delete the form and please give me back my account i dont need the form
________________________________
...

Hi Nafih,

Thanks for getting back to us. I've deleted the offending form and reactivated your account. You should be able to login now.

Let us know if there's anything else we can help you with.

Hi seems like My ip is banned again
ca you help me figureget back my ip
...

https://www.jotform.com/answers/14577471-account-is-suspended
this is my account
...

Hi Nafih,

Thanks for reaching back to Jotform Support. I'm sorry you're having issues accessing your account. I have whitelisted the IP address registered on our system. Can you try accessing your account again? If you are still having issues logging in, can you share the IP address you are using at the moment?

Keep us updated and let us know if you need any more help.

cant even open the jotform in any window its banned fully
https://www.jotform.com/answers/14577471-account-is-suspended
this is the result iam getting when iam trying to access
...

Hello Nafih,

Thanks for getting back to us. You won't be able to access the website if your IP is banned. Please provide your IP address to us so we can whitelist it. You can check your IP address using this link.

Once we hear back from you, we'll be able to move forward with a solution.

Hi ,
49.47.196.104<https:>
This is my ip address hope you can help and can you share the reason behind why its banned??
________________________________
</https:>...

Hi Nafih,

Thanks for getting back to us. Generally, IP addresses are blocked when an account is suspended by our anti-phishing system due to a violating our Terms of Use. I've gone ahead and whitelisted the IP address that you've provided.

Give it a try and let us know if you need any more help.

Hi ,
Iam creating a verification form using make.com when the form is submiting it also redirect to same form and enter the otp from our phone and submit again
i used it two times but both times it got banned what should i do
________________________________
...

Hi Nafih,

Thanks for reaching back to Jotform Support. After checking the IP address, it's now whitelisted. Are you still having issues accessing Jotform?  Can you take a screenshot of what’s happening and send it to us? This guide will show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.