Email Notifications are not being sent

The notice notice for this form is not being sent to either recipient. The auto responders are.

Annual Renewal 2024-2025 Fiscal Year Paying with a Credit Card

Hi Robin,

Thanks for reaching out to Support. I cloned the Adoption form, but I couldn't replicate the issue. I received a notification e-mail on both submissions (desktop and mobile). See the screenshot below:

I looked into our email logs, and there were no errors when sending emails to office@tamparoughriders.org and robinconn@gmail.com. However, it seems that hoganbilly@live.com hasn't received any recent email notifications. Can you please confirm if this email address was recently added as a recipient?

Additionally, the issue can be related to your e-mail address blocking the Jotform e-mails. E-mail providers can take this action to block messages when too many e-mails come from the same address. I suggest you check this guide with some explanations of why you're not receiving the notification e-mails. If the e-mails are being marked as spam, please check this guide. I also strongly recommend you to whitelist the Jotform whitelist the Jotform IP address on your e-mail.

Reach out again if you have any other questions.