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ACEInternAsked on May 11, 2018 at 6:42 PM
HELP, I am missing out on submissions. I have tested the form on Jotform and them when I go to my website, the submit button is not there. Ideas?
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David JotForm Support ManagerReplied on May 11, 2018 at 8:01 PM
I just checked it and it appears to show up:
If it does not show in your end yet. Please try deleting and adding back again. You may also try clearing your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
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ACEInternReplied on May 11, 2018 at 9:43 PMYou wen5 to the website? And filled it out or to jotform? If you go to website it doesn’t work, any ideas?
Christina Houston
Sent from my iPad
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Support_Management Jotform SupportReplied on May 11, 2018 at 11:56 PM
Hello Christina - I managed to see the problem when I tested the embedded form on your website. The SUBMIT button is not visible on the last page.
This appears to be a design/layout problem because the button shows up when the page is viewed through a smaller viewport. Here's what I mean:
Can you try using the default SCRIPT EMBED codes and see if that will help? From how I see it, you are currently using the iframe embed codes.
If that doesn't help, try again with the IFRAME EMBED codes, but this time, paste the codes as is without any modification.
Complete guide: Getting-the-form-iFrame-code
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ACEInternReplied on May 12, 2018 at 11:43 AMThank you, out web people had it on a different platform. Thanks for your help!
Christina Houston
Administrative Director
Christina@aceinternational.us
760-715-0359
www.ACEInternational.us
Sent from my iPhone
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Support_Management Jotform SupportReplied on May 12, 2018 at 12:12 PM
Sorry but I didn't understand what you meant on your last reply. Are you implying that you can't perform the suggestions we provided because your website is on a different platform?
To recap, please try the following:
1. Use the default script embed codes
2. If that doesn't help, use the iframe embed codes, as is
You may refer to the steps and guides I listed on my previous reply for more info.
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ACEInternReplied on May 12, 2018 at 2:43 PMNo, it got fixed. Thank you.
Christina Houston
Administrative Director
Christina@aceinternational.us
760-715-0359
www.ACEInternational.us
Sent from my iPhone
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