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anthonyr123Asked on May 24, 2018 at 3:20 PM
If I manually input their CC info in the Square desktop app, it works fine. Do I need to contact Square or is this on Jotforms end?
Page URL: https://homecentricrealty.com/rental -
David JotForm Support ManagerReplied on May 24, 2018 at 4:16 PM
Your payment field is in live mode, and it is connected to Square. Are they getting an error message?
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AnthonyReplied on May 24, 2018 at 6:06 PM
When the submit button is pressed, an error message occurs and the CC area is highlighted.
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Kevin Support Team LeadReplied on May 24, 2018 at 8:01 PM
May you please kindly check the console report and see if there are errors?
Please also share us some screenshots about the issue, including the console report.
- This guide will help you opening the console on your end: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
- This guide will help you uploading the image with your next reply, please avoid to attach the image in an email reply since it will not be posted here: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.