Your email IP has been blacklisted

I stopped receiving submissions.  According to my IT department, one of you IPs was blacklisted on Saturday.

Thank you,

Lisa

Hello Lisa,

From our mail log, I can see emails for submissions as sent. You can also check email history for your account as described at this guide: How-to-View-All-Your-Form-Email-History

Could you contact your email service provider and ask them to accept emails from JotForm regardless of the IP Address being used? This is to ensure that all legitimate emails coming from JotForm and AmazonSES (our email service providers) will be recognized and accepted by your email service provider. 

It is also a good idea to add noreply@jotform.com to your contacts list.

Thank you.

The emails are not coming through because they are on a blacklist.
Just want to make you aware that your site ip addresses 78.157.218.82 is on a DNS Realtime Blackhole list
Also the following Ip addresses are being blocked for spam signatures
152.160.196.162
152.160.194.17
152.160.208.140
Thank you,
Lisa Vercellone
[15_JGS_Logo_Master_H_Sig]
770 Converse Street
Longmeadow, MA 01106
Phone: (413) 567-3949 x2486
...

Please contact your email service provider and tell them to whitelist JotForm IP Addresses and Domains.

Whitelisting JotForm IP Addresses and Domains

We already white listed these ips, however, our mail filter will block everything from an ip address that is on a global black list regardless of what the white list. You need to have yourself removed from the global black list.
Thank you,
Lisa Vercellone
[15_JGS_Logo_Master_H_Sig]
770 Converse Street
Longmeadow, MA 01106
Phone: (413) 567-3949 x2486
...

Hello Lisa, 

I will report the information you provided to our developers, so they could check it.

Thank you for reporting and we do apologize for any inconvenience.