Why aren't we receiving email notifications?

  • YTEPP
    Asked on July 19, 2018 at 9:22 AM

    Hi, for some strange reason my notification email has stopped, it worked up to a couple weeks ago then suddenly stopped.


    Can you please assist me 

  • Kevin Support Team Lead
    Replied on July 19, 2018 at 11:36 AM

    I have checked your account email history and I cannot find any emails showing up as blocked/bounced, I would recommend you to check your spam/junk folder in order to see if the emails ended up there. 

    I would recommend you to check this guide in order to know why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications 

    You may also ask your email provider to whitelist our IP addresses, this way you avoid to get emails blocked/bounced due to security filters: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains 

    If  the problem persists, let us know.