How do I open a saved form submission?

  • Profile Image
    creditperson777
    Asked on August 03, 2018 at 12:08 PM
  • Profile Image
    Richie_P
    Answered on August 03, 2018 at 01:08 PM

    You can view your user's submission in the submissions panel.

    Guide:https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Hope this helps.

    If you have further questions,please let us know .

    Thank you.

  • Profile Image
    creditperson777
    Answered on August 03, 2018 at 01:22 PM

    I appreciate your help but it didn't work !


    MY form is sitting in  'incomplete submission ' box and won't open so I can finish it... I'm sorry but why is this so hard...? I should be able to click the bottom and finish...

    PLEASE WORK ON THAT !

  • Profile Image
    Richie_P
    Answered on August 03, 2018 at 01:45 PM

    We are sorry for the inconvenience this may have caused.

    I have checked your submissions and found your incomplete submission.

    Do note that incomplete submissions are created when your user did not complete the payment process.

    If you want to view the incomplete submission, you can click the Incomplete Submissions button.

    Fore more information, you can check this article.

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments


    Can you please try another web browser in viewing your incomplete submissions and let us know if the issue still remains.

    Thank you.

  • Profile Image
    creditperson777
    Answered on August 03, 2018 at 02:43 PM
    That didn't work, when I click the incomplete submission button I am not
    getting the option- details or complete submission... just delete....Also I
    did change browsers...Nothing changed...I need to complete this
    submission...I don't want to bother my customer for the third time....
    brent
    ...
  • Profile Image
    Richie_P
    Answered on August 03, 2018 at 03:16 PM

    I have checked the incomplete submission and it seems that the data is missing.

    May we know if you have embedded your form into your web page?If yes, can we have the web page URL?

    Also, I have noticed that your asking for username and password.

    This violates our terms of use.

    Kindly remove the field or we will suspend your account.

    We will wait for your reply.

    Thank you.

  • Profile Image
    creditperson777
    Answered on August 03, 2018 at 05:43 PM
    The signature on our Jot Form is there to have clients sign to say that
    they agrees to our terms and conditions for credit repair. We have not
    spammed or phished their information is part of what is our terms of credit
    repair. The clients come requesting service and we have to have their
    username and password to review their credit on their behalf which is what
    they are paying us to do.
    Best Regards,
    ...
  • Profile Image
    Richie_P
    Answered on August 03, 2018 at 06:14 PM

    Unfortunately, the signature widget or the terms and condition widget will work only for the social security number.

    We understand you're not using your form as a spam or phishing information. However, we have to act according to the general rule to be in compliance with our terms of use. We recommend you remove the username and password field in your form or we would have to suspend your account.


    Thank you.

  • Profile Image
    creditperson777
    Answered on August 03, 2018 at 06:43 PM
    We will have someone work on it ASAP
    ...
  • Profile Image
    Vanessa_T
    Answered on August 03, 2018 at 07:45 PM

    Upon checking your form, you are already in compliance with our Terms Of Use.

    As for the Incomplete Submissions, are you still having issues with it? Upon checking, it seems that you are using our Save and Continue Later feature, hence, when a form is incompletely filled up, the session details is shown in here.

    15333397931.png

    15333398732.png