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Phyllis RegoAsked on August 14, 2018 at 9:04 AM
How do I find out if my order went threw?
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David JotForm Support ManagerReplied on August 14, 2018 at 9:46 AM
Did you purchase one of our subscriptions? Can you please provide the subscription number or any confirmation you got?
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Phyllis RegoReplied on August 14, 2018 at 10:02 AM
Don't recall any#.
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David JotForm Support ManagerReplied on August 14, 2018 at 10:59 AM
What payment method did you use to upgrade your account? Please provide the following information:
1) Your JotForm account username, and/or link to a form you might have created.
2) Transaction date.
3) Type of card.
4) Amount that was charged.
5) Last 4 digits of credit card number.
Please note that if you upgraded via purchase order, it can take up to 30 days for the upgrade to be effective, since a manual process is involved: https://www.jotform.com/help/353-How-to-Upgrade-and-Pay-by-Purchase-Order