How do I find out if my order went threw?

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    Phyllis Rego 
    Asked on August 14, 2018 at 09:04 AM

    How do I find out if my order went threw?

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    BDAVID
    Answered on August 14, 2018 at 09:46 AM

    Did you purchase one of our subscriptions? Can you please provide the subscription number or any confirmation you got? 

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    Phyllis Rego 
    Answered on August 14, 2018 at 10:02 AM

    Don't recall any#.

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    BDAVID
    Answered on August 14, 2018 at 10:59 AM

    What payment method did you use to upgrade your account? Please provide the following information:

    1) Your Jotform account username, and/or link to a form you might have created.

    2) Transaction date.

    3) Type of card.

    4) Amount that was charged.

    5) Last 4 digits of credit card number.

    Please note that if you upgraded via purchase order, it can take up to 30 days for the upgrade to be effective, since a manual process is involved: https://www.jotform.com/help/353-How-to-Upgrade-and-Pay-by-Purchase-Order