Emails are not being sent out

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    SeekTeachers
    Asked on August 14, 2018 at 01:33 PM

    Hi all

    for a some strange emails, once we submit a form, no emails are being sent out to the contacts


    Please advise

  • Profile Image
    Kiran
    Answered on August 14, 2018 at 02:47 PM

    Are you referring to the form https://www.jotform.com/81754455484365 in your account? I have checked your JotForm and see that there are 4 email autoresponders set on the form. As we check the last submission, the autoresponder has been sent from our end without any issue.

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    Since the emails are being sent using SMTP, there could be an issue with the SMTP settings. We request you to check with the SMTP settings for the email account used. Please get back to us if the issue still persists. We will be happy to assist you further. 

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    SeekTeachers
    Answered on August 14, 2018 at 02:55 PM

    I sent an interview confirmation on this form


    https://form.jotformeu.com/SeekTeachers/InterviewBookingForm


    It notifies me that the booking has been made. It has been working fine for the last 2 months and today no confirmation came out


    I have checked spam also and there is no confirmation email, therefore our clients are not receiving it also


    I checked the SSL port also and its all configured ok


    Any suggestions?

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    Vanessa_T
    Answered on August 14, 2018 at 05:22 PM

    I've checked the latest submissions for your form and was able to see that emails are sent successfully.

    15342814111.gif

    However, upon checking your form's email setup, I can see that it is tied up to a condition. On the condition, there is one autoresponder where in there are 5 recipients. Please note that, as per the user guide, you can only set a maximum of 2 recipients in one autoresponder email.

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    To make sure that emails will be sent to all recipients, please limit to 2 recipients only. You may create a new set of autoresponder to transfer the other recipients.

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    If you are still having problems after the change, please let us know which submission was it, so we can trace the appropriate logs. You may also check your email history by following this guide:

    How-to-View-All-Your-Form-Email-History

  • Profile Image
    SeekTeachers
    Answered on August 15, 2018 at 04:03 AM

    Hi Vanessa


    This is fine and I can make the adjustments but my point is that the email is showing as sent but we are actually not getting email. I am trying to work out why this is the case


    Our email server is through gmail so the SMTP is 465. This is configured in our settings whch you can check but I am confused why the emails have stopped being sent through...meaning I can see the log from JotForm side but nothing is in my inbox if that make sense


    Please advise as it was working fine for the last 2 months


  • Profile Image
    SeekTeachers
    Answered on August 15, 2018 at 04:04 AM

    Are there any IP's that I could white list in Google Apps so it all works fine?


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    SeekTeachers
    Answered on August 15, 2018 at 05:50 AM

    I have expiremented the smtp setting to be jotform and it works but when i use noreply@SeekTeachers.com it doesnt work but the settings are all the same as previously


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    SeekTeachers
    Answered on August 15, 2018 at 05:58 AM

    I fixed the problem


    I had changed the password to the email address and therefore the SMTP setting was blocked from sending out


    Sorry for the trouble

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    Kiran
    Answered on August 15, 2018 at 07:40 AM

    No problem. Glad to see that you were able to fix the issue. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!