Block list - jotform from appearing wrong

  • vim00010
    Asked on August 30, 2018 at 6:33 AM

    Hi 


    I have an issue with one of my forms where all the email responses are going to the block list, the issue only seems to appear on submissions where the from is displayed as per the attached screenshot, why is this happening and how do i fix it? 


    I cannot use the smpt work around as our servers dont allow it 

    Jotform Thread 1567220 Screenshot
  • David JotForm Support
    Replied on August 30, 2018 at 11:37 AM

    Check both the sender and recipient address to ensure they are both set correctly.  The sender being set to "none" and the recipient email address being a form URL both look to be set incorrectly.  Here is how to change the recipient address:

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    Change the sender to "noreply@jotform.com" and make sure to save the changes.  If that still does not work as expected, let us know which form you are working with and we will be happy to have a look.

  • vim00010
    Replied on September 20, 2018 at 11:32 AM

    Hi

    this problem is still happening,

    From: JotForm (none,) 
    To: Filipe Cruz 
    Subject: Bright Ideas Feedback 
    Status: IN BOUNCE/BLOCK LIST


    the form is not setup incorrectly, and it is set to send from noreply@jotform.com


    but yet still this appears and the email goes to block list? 

  • DonaldHag
    Replied on September 20, 2018 at 12:55 PM

    To take a further look at this, provide the URL of the form having these issues and a more detail on the issue. Are the emails being blocked from reaching your email server?

    Refer to this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


  • vim00010
    Replied on October 10, 2018 at 4:57 AM

    https://form.jotformeu.com/vim00010/goodwill-authorisation-request


    please look at this urgently, it is not happening on every submission, but on some submissions it appears:

    From: Cameron (default,) 
    To: gdutton@grundfos,com 
    Subject: Goodwill Authorisation Request /2018/1659 
    Status: IN BOUNCE/BLOCK LIST

    1539161844Capture Screenshot 10


    this is causing me a lot of disruption, and i need a fix. I cannot use the smpt work around as our servers dont allow it 


  • AshtonP
    Replied on October 10, 2018 at 8:54 AM

    I see your email logs and I do not any issues. The emails are being sent from our email server, it appears to be an issue at the receiving end. Have your whitelisted our domains including jotmails.com? Do you have a recent example of emails being rejected? 

    If you cannot use SMTP server then Madrill method may suit you. Please check how it works: How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address  

    I hope this helps.