Embedded form "flickering" between two sizes on iPad

  • campelim
    Asked on October 3, 2018 at 4:56 PM

    I've attached an animated gif of the issue, which I hope you can see, because it's difficult to describe in words.

    We've been embedding JotForm onto our Wix website for a couple of years now, but have never encountered this issue before. We just had a customer send us a video of her trying to use the form on her iPad, which we were able to recreate on our iPad. After completing the first page of the form and going to the next, the form quickly jumps between two different widths and doesn't stop. The user can't exit out of the form without losing the information they already put in.

    The form works fine on desktop; the form also works on iPad when it's open in its own window.

    Does anyone know what could be causing this or how we can fix it?

    Jotform Thread 1599569 Screenshot
  • David JotForm Support Manager
    Replied on October 3, 2018 at 6:20 PM

    Unfortunately, the issue did not reproduce in my end(using an IPad 4 emulator), what iPad version are you using? Also, is this happening through the form's direct link? 

    If it only happens in the embedded version, please try embedding the form using the Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

  • campelim
    Replied on October 3, 2018 at 6:38 PM

    Thanks! That fixed the initial problem,

    but now the form doesn't fill the full frame. Options are cut off, and the user can't click on the "next button." Again, this open happens after the first page. The first page shows up totally fine.
  • Support_Management Jotform Support
    Replied on October 3, 2018 at 9:58 PM

    I moved your new issue to a separate thread:

    https://www.jotform.com/answers/1599806

    I'll reply to you there shortly after I'm done with my tests.