I changed my email address but it is not working

rjrietveld
Asked on October 04, 2018 at 02:00 PM

I changed my email address but it is not working

This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address
Kevin

Jotform Support

Answered on October 04, 2018 at 03:14 PM

I have checked your account email history and I see all the emails have been sent successfully, you may also check your email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

I would recommend you to check your spam/junk folder since the emails may have ended up there, you may also whitelist our IP addresses in order to avoid emails being blocked due to security filters, such information will be found here: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

Thanks.