How can the same user submit several unique instances of the same form (not edit/update)

  • specialpop
    Asked on October 18, 2018 at 5:45 PM

    Hi, I am interested in the same question (as I understand it):

    How can the same user submit several unique instances of the same form (not edit/update one entry) if they have a form link generated from the following script: https://www.jotform.com/XXXXXXXXXXXX?session={email}

  • Jed_C
    Replied on October 18, 2018 at 5:51 PM

    I'm not sure I understand your question. If it's not for edit/update, what would be the purpose of this on why you want to send unique instances? Do you need to fill the form with the old data? What would be your objective here? Please clarify it and provide some samples for clarification.

    Looking forward for your response. 

  • specialpop
    Replied on October 18, 2018 at 6:15 PM

    A group of people will be entering data through the main form, let's call it Form#2. I created Form #1 so each person can request their unique link to the Form#2 by providing their email address.

    The unique link to the Form#2 is generated using the following script on the "Thank you" page and AutoResponder of the Form #1: https://www.jotform.com/Form#2name?session={email}. I created these two forms following these instructions https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    The unique link for every user is necessary, because the Form#2 has multiple pages and I need to provide an ability to save unique session (by clicking on the Next Page button) and then being able to come back a day later to continue.

    The issue, I am encountering right now is that when user #1 does not complete their form using the unique link with their email address at the end, another user#2 with a different "unique" link opens up the form with unfinished entries from user #1. I thought the unique link would provide individual access to the form and its progress and won't be shared between users. Otherwise what is so unique about it?

    I would prefer not to share the actual links in this forum. Hopefully, this explanation would provide sufficient background for this issue.

    Thank you!


  • Jed_C
    Replied on October 18, 2018 at 7:37 PM

    I thought the unique link would provide individual access to the form and its progress and won't be shared between users. Otherwise what is so unique about it?

    It should be unique the user who filled the form only. Are you able to replicate it on your end? 

    Upon checking, it seems that the session is stored at the "Sever Level". I just tried making a submissions and it doesn't pull the data if the unique email is not the one used.

    Please let me know the form URL you are having this issue so I can test it. Looking forward for your response. 

  • specialpop
    Replied on October 18, 2018 at 7:47 PM

    Here is a link to the form that was created for my email address and because I haven't started  filling it out, the form is supposed to be blank. However, as you will see, the form shows another user data with 43% progress of completing it.

  • Jed_C
    Replied on October 18, 2018 at 9:22 PM

    I've tried submitting my email and using the session URL, but I'm unable to replicate.

    1539911957Preschool Promise Cumulative E Screenshot 10

    To further isolate the issue, please try the suggestions below and see if that helps.
     
    1). Clear your form cache and browser cache.
     
    2). Try using other browsers
     
    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).
     
    4). Make another test submission using other browsers or using incognito or private browsing mode. See if that submission still fills at 43%. 
     
    For me, it looks like a caching problem. Kindly try #1 suggestion and see if that makes any difference.
     
    Looking forward for your response.
  • specialpop
    Replied on October 19, 2018 at 12:06 PM

    Cleaning browsing history and cache in Chrome did not address the issue on my computer.

    Using Firefox I was able to get an individual link, as I was supposed to.

    I tried to follow the entire process with form 1 and form 2 from another computer in Chrome and it worked like it supposed to. 

    Thank you, the immediate issue is resolved.

    I appreciate your prompt responses!

  • BJoanna
    Replied on October 19, 2018 at 1:13 PM

    I inspected your form and I found a potential cause of your issue. If the User#1 and User#2 were using the same device, the reason why the User#2 saw the data User#1 entered is because the Auto Fill feature is enabled on your form. 

    How to Enable Auto Fill on Forms

    The Auto Fill feature is another method of saving the data for later use. This method is storing the data locally in a browser. 

    You should not use both features on a form. I would suggest you to disable the AutoFill feature and use only the session method feature. 

  • specialpop
    Replied on October 19, 2018 at 1:17 PM

    Good point. I will disable AutoFill. Thank you!