Client email form and business receiving email are different

When our boarding form is filled out and an email is sent to the client, all fields of information are correct. The form sent to our hospital has multiple changes with some left columns missing and right column information in different boxes. I am sending a jpeg document showing some of issues.

It should be noted that I have changed the "Name" field since the image was created and hopefully this will help some.

Second Question:

Thanks

Gary

We would like to apologize for any inconvenience.

The issue that you described normally happens if submissions were made to your form prior to editing the email notification template. You will have to update the email template manually. How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

However, to fix the issue easily, you can delete the existing email notification/autoresponder in your form and set up new ones.

How-to-Delete-Notifications-Autoresponder

Setting-Up-Email-Notifications

Setting-Up-an-Autoresponder-Email

This way, the new email notification/autoresponder will have the updated fields in your form.

As for your second concern, I have moved it to a new thread considering it is about another topic and to avoid confusion.

https://www.jotform.com/answers/1646712