Why is the Geolocation widget missing on the email notifications?

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    PropCliente_Supemsa
    Asked on November 19, 2018 at 01:11 PM

    BUENAS TARDES,

    EN MI FORMULARIO DE "ALTA DE CLIENTES", HAY UNA PREGUNTA QUE ES "GEOLOCALIZACIÓN". LA PREGUNTA ES VISIBLE EN EL CORREO DE NOTIFICACIÓN PERO MUESTRA EL CAMPO VACÍO, SIN EMBARGO, EN LA BASE DE DATOS DE LA PLATAFORMA SI PUEDO VER LA INFORMACIÓN COMPLETA.

     

    ESPERO SU RESPUESTA.

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    Kevin_G
    Answered on November 19, 2018 at 02:34 PM

    I have been checking your form and it seems like your widget is not configured, the API key is currently missing. I would recommend you to check the widget settings and make sure you have provided the API key.

    1542655967screenshot_01.png

    If you still see the element missing on your email notification, you may try deleting and adding the email notification again, here are some guides that will help you doing so: 

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    I hope this helps.