How can I find all customer payments

  • Nadia Tavera - Ignite Institute
    Asked on December 18, 2018 at 4:26 PM

    Hi, I am Derene Allen from Ignite Institute

    User: igniteinstitute

    Payments registered in JatForm do not match with the total payments sent by the customer.

    Customer already made 5 payments (please see file attached).

    And JatForms only shows 2 payments.

    How could we see the 5 payments in JatForm?

    Thanks,





    Jotform Thread 1677305 Screenshot
  • John_Benson
    Replied on December 18, 2018 at 6:36 PM

    Have you tried checking the Submission Panel? If not, please check it and see if the issue still persists. Here's a guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Also, please provide the form URL so we can check it further. To find the form URL, please follow this guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL