Submission email is not displaying the question labels correctly.

  • bdmais
    Asked on January 9, 2019 at 8:26 PM

    Hello. I do not know what I did, but now when I get the form in my email, some questions are not like on the form. They all fit the same pattern.

    Thank you for your attention.

    https://form.jotformz.com/83628130659664

    15470834931email Screenshot 10

  • Ashwin JotForm Support
    Replied on January 9, 2019 at 11:00 PM

    I am sorry for the trouble caused to you. 

    Do you mean to say that the question label is not being displayed in submission email but it was displaying earlier correctly? Have you made any changes in the question label of your form?

    I did check your form's notification email alert and the question label is not matching what you have added in form. Please check the screenshot below:

    1547092647emailTemplate Screenshot 10

    I would suggest you to please edit your notification email alert and change the label to desired text in the email template. Alternatively, you can delete the email alert you have in your form and add a new one. The following guide should help you:

    Delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:   https://www.jotform.com/help/25-Setting-up-Email-Notifications