All Payments are coming through as "Custom Amount" to Square dashboard

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    Asked on January 12, 2019 at 10:39 PM

    Just wonder if this has been resolved yet or still being looked into. I have seen a few questions posted regarding this and all the response back have been that it's being worked on.  I have this same problem and it would be helpful as far as a bookkeeping goes if we are able to change the automatic "custom amount" to something of our choice.


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    Answered on January 13, 2019 at 12:01 AM

    We would like to apologize for the inconvenience caused, could you please explain more your question in details so we can further investigate the issue you are experiencing on your form.

    Also, if possible send us the screenshot of the issue you are referring to.

    Guide: How to Post Screenshots to Our Support Forum.

    Looking forward to your response.

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    Answered on January 13, 2019 at 02:22 PM

    Unfortunately, we do not currently have an option to send more data to the Square.

    I am forwarding an additional ticket to our developers to see if this is something that can be improved. We do not have an ETA, but we will immediately let you know if we have any updates.

    At this time, you may download a form submissions report in Excel/CSV format from Jotform:

    How to Export Form Data to Excel