Error message saying "Asana Integration error" pops up when a form is submitted

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    PhyliciaGoings
    Asked on January 15, 2019 at 09:13 AM

    Hello, requesters are submitting forms but not receiving a confirmation email after submitting a form. Just an error message saying "oops (etc.)" pops up. I am also not receiving notifications when new forms are being submitted, however, when I log on to jotform and look in the inbox, I see the new submission. 

    We don't want to miss these pertinent requests. Please help us find a resolve. 

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    PhyliciaGoings
    Answered on January 15, 2019 at 10:38 AM

    Hello?

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    BJoanna
    Answered on January 15, 2019 at 12:00 PM

    To which form is the issue related to? Please provide us the form URL, so that we can test it. If the form is embedded, provide us the webpage URL. 

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    PhyliciaGoings
    Answered on January 15, 2019 at 01:43 PM
    Sure, here is the link: https://form.jotform.com/82666333881162
    Also, the name of the form is the Agent Alert.
    ...
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    jherwin
    Answered on January 15, 2019 at 02:29 PM

    Form - https://form.jotform.com/82666333881162 is Marketing Campaign Brief.

    Fromhttps://form.jotform.com/82546382666164 is the Agent Alert.

    Can you please clarify which form you are referring to?

    I checked our mail logs on notification recipients of these two forms and I see that submissions have been successfully sent.

    You can check for a possible reason why you are not receiving email notification here: Why Am I Not Receiving Email Notifications.

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    PhyliciaGoings
    Answered on January 16, 2019 at 09:43 AM
    Good morning, it’s the AGENT ALERT form.
    ...
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    jherwin
    Answered on January 16, 2019 at 11:13 AM

    You are receiving "Asana Integration Error!" because the setup or integration is not complete.
    1547655056Asanaintegration.png
    Please select Action type and configure you asana integration correctly.

    Guide: Create tasks in Asana with Jotform submissions.

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    PhyliciaGoings
    Answered on January 16, 2019 at 11:43 AM

    Is there a way to just get the form emailed to me as a pdf when someone submits it online?
    Thank you for your support!
    ...
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    Nik_C
    Answered on January 16, 2019 at 01:10 PM

    You can receive the submission PDF via email, here is how you can do that: https://www.jotform.com/help/503-How-to-include-submissions-as-PDF-attachment-in-the-email-notifications

    Let us know if you have any further questions.

    Thank you!