Charge twice with different cards.

Good Team  

i  have  2 charges  on my debit  card  for $19.00  on Dec13,2018 other Jan 13,2019 i  already  have  credit card  sumited  for pymt  but  you  making  this charge  please  help me to  refund this charges  that  i  did not  agree 

VISA x-6354

Verá “PAYPAL *JOTFORM” en el estado de cuenta de su tarjeta.    

I checked your account, but I did not see any transactions on December 13, 2018 and January 13, 2019. Your subscription plan renewal is always 17th of every month.

Your latest subscription payment: https://www.jotform.com/invoice?u=ASCSALESOP&id=2019-01-17_12:36:56.

Could you please share us a screenshot of the other transaction you are referring to?

Looking forward to your response.

Hi  

please  help me  to  refund  this charges  here the  screenshot of the other transaction by Paypal

PLease make sure  you dont  have  this card  active  we  only  have  one American Express active for this account  

As I said in my previous reply, I can not see any transaction that charges you $19 in December 2018 and January 2019. You can view the invoices on your billing page, you are paying monthly silver ($39) plan not a bronze plan ($19).

Guide: How to Check Invoices.

Could you please give us the TRANSACTION-ID on your PayPal dashboard so I can forward this to our billing team for further checking.

Guide: How to Post Screenshots to Our Support Forum.

Looking forward to your response.

I'm not able to find the transaction ID's in your screenshot. May I know what your PayPal email is?