Missing recipient field error in the Autoresponse email

  • umgdmv
    Asked on February 21, 2019 at 8:57 PM

    Hello,

    I’m experiencing the following issues with 2 additional forms I added to my site.

    I have created a total of three, with one working fine (“The Pricing & Plans” form is working fine @ https://urbanmarketingusa.com/urban-marketing/).

    I’m trying to add an “auto response” with my forms.

    My form for “Print orders” (located here @  https://urbanmarketingusa.com/printing/ ) and “Distribution order form” (located here @https://urbanmarketingusa.com/flyer-distribution/)  keeps giving me error that says I need to change the “recipient field” but when I try to adjust this, the drop down says “recipient field” and when I click it, it drops down to another “recipient field” that is not clickable or editable.

    What am I doing wrong?

    Also, the same two forms for “Printing orders” and “Distribution orders” that I added, are not working when I try to test a sample purchase.

    I keep getting an error, however, I set it up the same way as I did the “Packages and Pricing” form and that’s working fine.

    I added new two Sandbox API credentials (one for the “Print order form” and another for the “Distribution Order” form JUST like I did for the Pricing & Plans form) under my PayPal, and made them “live”, copy and pasted the client ID, and the secret ID and they are NOT working.

    But this worked fine and is working fine, with the “Pricing & Plans” form but why isn’t working with the other forms? You can review that here @ https://urbanmarketingusa.com/urban-marketing/

    I’ve added attachments too.

     

    Please help…

    Jotform Thread 1740438 Screenshot
  • umgdmv
    Replied on February 21, 2019 at 9:02 PM

    1550800725distribution order form cred i Screenshot 101550800777keeps saying error but I cant Screenshot 211550800816my apps and cred Screenshot 321550800842pricing and plans Cred worki Screenshot 431550800890Print Order Creditials for Ord Screenshot 541550800911receipiant field 1 Screenshot 65

  • umgdmv
    Replied on February 21, 2019 at 9:02 PM

    extra screenshots...i look forward to your help!

  • roneet
    Replied on February 21, 2019 at 10:17 PM

    On checking all the 3 Form I noticed that you have a missing email field in the recipient email. Please add an email field in the Form and then map the field in the recipient dropdown of the autoresponse email.

    1550805410form Screenshot 10

    Here is a detailed guide:

    https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    Let us know if you have further questions.

    Thanks.