Not able to download the file attachment.

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    Cabrini
    Asked on February 26, 2019 at 11:46 PM

    How long can you open attachments after the form has been submitted? I'm getting a 404 error.  Is there certain file types the attachments will accept? 

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    ashwin_d
    Answered on February 27, 2019 at 04:21 AM

    I did check your form's submission page and I was not able to download the uploaded file. It seems to show 404 error message.

    I did try to recover the uploaded file but I was not successful. It seems the file was not uploaded successfully. I would suggest you to ask your user to submit form again with file uploads.

    Is there certain file types the attachments will accept? 

    Yes you can configure which files you want to allow your users to upload file in form. You may like to take a look at the following guide should help you:  https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field 

    You may also like to take a look at the following guide which should help you:   https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit