How do I use my Jotform account on my website?

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    Joshua Swanson 
    Asked on March 01, 2019 at 08:11 AM

    I created an account, gave tthe info to my website developer and they say all the forms have been created but wont show up on my website so I need to call JOTForms and request them to whitelist their IP addresses.  I cant find a number to call?  Please help.

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    Answered on March 01, 2019 at 09:29 AM

    Unfortunately, we are not offering telephone support at the moment. Please be noted that this support forum is our primary support. Your questions on this support forum shall be answered in a timely manner. 

    Please provide us with the account username or any form ID/URL from your account so that we can check it further. If you are referring to the account QualityDental, I see that it is suspended due to the fields Driver's License and SSN on your forms. It is required to display your terms on the form using the Terms & conditions widget and take the user's consent to provide such personal information through the form by adding the signature widget. Please confirm with your agreement to our terms of usage so that we may be able to activate your account.

    If you are referring to a different account, please let us know. We will be happy to help. 

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    Answered on March 02, 2019 at 04:20 PM

    I see that your account has been already reactivated. We have also whitelisted mentioned IP addresses.

    Please note that the HIPAA compliance is available for our Silver and Gold plans. Please follow the next guide to find out how to enable the HIPAA compliance:

    How to upgrade to HIPAA Compliance