Email Notification is cut off, not all fields are present.

  • Profile Image
    Asked on March 29, 2019 at 05:32 PM

    Hi all

    For a few days our 'site diary' forms are not displayed properly in the email anymore. The attached pdf is still fine.

    It includes 25 different elements starting with 'Your Name' ending with 'Bins Onsite', but just the first 10 are shown in the email as you see attached. Sometimes it is displayed until element 17, but not until the end anymore.

    Hence everyone needs to open the pdf to read the form.

    Do you know a solution for it? The error has started occurring for an unknown reason.

    Thank you

    Kind Regards


  • Profile Image
    Answered on March 29, 2019 at 06:37 PM

    There are some fields missing in the notification, you can manually add them or delete the notification to create a new one. All your form fields will be updated in the new notification.

    Let us know if you need more help.

  • Profile Image
    Answered on April 03, 2019 at 06:43 PM

    Hi Bdavid

    Thank you for replying.

    Unfortunately I still couldn't figure it out:

    1554331320Site diary email preview cut.J

    What should I do exactly when I am under Settings - Emails:

    1554331378Site diary - jotform - setting

    How do I add all the elements that the entire form is displayed in the email(and not only in the attached pdf)?

    Thank you



  • Profile Image
    Answered on April 03, 2019 at 07:53 PM

    I recommend you reset the Email template instead by adding new Notification Email.

    Follow the steps on the user guide: Setting up Email Notifications

    Go to your form SETTINGS / EMAILS and click on the big + button (3)


    A new Notification Email template will be created and it will contain all the fields from the form.

    Make sure to click SAVE button to save.