What can I do to send submission to multiple emails

  • Profile Image
    AntonIvanov
    Asked on April 07, 2019 at 12:37 PM

    Hi there,

    I see in the recipient's email here you can add multiple emails.

    I need this option so I can prove later on that the client who is filling out the form has also received the email.

    Unfortunately, under the Recipient Email field on my forms, I can chose only one email, there is no option for multiple emails to be added.

    Why is that?

    What can I do to have multiple emails?

    I need the same email to go to a few recipients, so any recipient can see that the other recipients have received the email.

    Thank you!

    Anton



    This is a re-post of a comment on Setting up Email Notifications

  • Profile Image
    jonathan
    Answered on April 07, 2019 at 03:39 PM

    Sending submission email to multiple recipients is available to paid accounts/users.

    Send Notifications to Multiple Recipients

    You can do it in your form Emails / Recipients / Recipient Emails 

    Just type in the email address and hit on enter key to add new email.

    Example:

    1554665929zzz 2019-04-08 03.36.58.png


    Make sure to click on SAVE button to save the changes on the email template.

    Let us know if you need further assistance on this.


  • Profile Image
    AntonIvanov
    Answered on April 08, 2019 at 08:01 AM

    Hi there,


    In this email, I cannot add as recipients email addresses coming from the form email fields.

    I was referring to the autoresponder email that is going to the person filling out the form. to the autoresponder email, other emails cannot be added, so I can not receive a copy of this email as a proof that the person filling out the form has received an email.

    Do you have any suggestions?


    Thank you!

    Anton

  • Profile Image
    jonathan
    Answered on April 08, 2019 at 09:25 AM

    You just need to use multiple Autoresponder Email for the multiple email fields.

    1. Add another Autoresponder

    1554729672zzz 2019-04-08 21.18.46.png


    OR

    If you need to use the same Email template, just duplicate the existing Autoresponder

    1554729856zzz 2019-04-08 21.22.40.png



    2. On the new Autoresponder, you can change the Recipient Email to use the other Email field.

    1554729715zzz 2019-04-08 21.20.08.png


    You can repeat the process to all the Email fields on the form.



  • Profile Image
    AntonIvanov
    Answered on April 08, 2019 at 10:07 AM

    How in the future I can come up with a proof that the recipient of the autoresponder has been sent an email and have a record of the sent email?

  • Profile Image
    Richie_P
    Answered on April 08, 2019 at 11:24 AM

    You may check your email history if the notification/autoresponder emails are sent.

    Here is a guide:https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    You can review every email sent to see if respondent have received the email or not.

    If you need further assistance, let us know.