Automatic email not emailing jotform

  • Profile Image
    Trevor Swenson 
    Asked on April 11, 2019 at 10:38 AM

    Hello,


    I am not getting automated email responses from jotform whenever someone signs up using the form. Please advise.


    - Trevor Swenson

  • Profile Image
    Kiran
    Answered on April 11, 2019 at 01:07 PM

    I have checked your email history log and see that the emails are being sent from our end without any issue.

    155500227211042019_220418.png

    It looks like that you are using a custom sender email address for the email notifications. Please try changing the sender email address to JotForm default email address and see how it works. If you want to use your email address as the sender email, you may also setup an SMTP account by following the guide below:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thanks!