Automatic email not emailing jotform

  • Trevor Swenson
    Asked on April 11, 2019 at 10:38 AM

    Hello,


    I am not getting automated email responses from jotform whenever someone signs up using the form. Please advise.


    - Trevor Swenson

    Page URL: https://www.scwnaa.org/join
  • Kiran Support Team Lead
    Replied on April 11, 2019 at 1:07 PM

    I have checked your email history log and see that the emails are being sent from our end without any issue.

    155500227211042019 220418 Screenshot 10

    It looks like that you are using a custom sender email address for the email notifications. Please try changing the sender email address to JotForm default email address and see how it works. If you want to use your email address as the sender email, you may also setup an SMTP account by following the guide below:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thanks!