The page is freezing up with Google Captcha

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    Jnagel80
    Asked on April 15, 2019 at 11:01 AM

    We have had several customer report this morning when they are trying to complete the Google Captcha portion of our forms the page is freezing up and then timing out which does not allow them to submit the form. Please correct this as soon as possible. 


    Had issues on following forms for sure but think the issue may be across the board. 

    New Site Form

    Detail Form

    Unlimited Pan Form

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    Alan_D
    Answered on April 15, 2019 at 01:10 PM

    I have tried the following two forms(You can see my submissions on your end). But I could not reproduce the same issue.
    https://www.jotform.com/form/80716519217155
    https://www.jotform.com/form/81205847817159
    15553478412.png15553478511.png
    I didn't find the "Unlimited Pan Form" in your account.
    And also I tried Chrome, Firefox and Microsoft Edge. But I didn't encounter any issue. Have you ever reproduce this issue? If you did, please share browser report and screenshot to inspect.
    How to get a console report from most common browsers?
    How to Post Screenshots to Our Support Forum

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    Jnagel80
    Answered on April 15, 2019 at 02:09 PM

    I have not been able to reproduce the issue on my side. The customer we were working with said he was using safari. Maybe that's our issue? We will keep our eyes peeled on our side but I have other forms that seem to be coming in fine. 

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    Alan_D
    Answered on April 15, 2019 at 02:32 PM

    I have tested Safari. Worked properly. It should be a temporary issue. Please contact us if you hear anything about the issue.