Incomplete Values error received when form is submitted from an Iphone App

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    kbcministry
    Asked on April 26, 2019 at 11:15 AM

    The error is not received when form is submitted from website.


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    Jim_R
    Answered on April 26, 2019 at 01:18 PM

    Hi @kbcministry - You specifically mentioned "...from an iPhone app". Is this an actual app where you embedded your form? If your form is embedded on your website though, please share the page where the form was embedded so we can have a closer look.

    We can have a closer look if you can get back to us with the following info:

    1. Is it an actual app built for iPhone?

    2. Is it available in the Appstore so we can test it? If it is, share the name of the app or the Appstore link from iTunes.

    (Please note that if it's an app, our support may be limited. We can't troubleshoot the app the same way we troubleshoot standalone forms or embedded forms on websites.)

    2. Is the form embedded on your website? If so, share the URL with us.

    3. What's the model of the iPhone you're testing this with?

    4. Which iOS version are you using?

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    kbcministry
    Answered on April 26, 2019 at 02:36 PM

    The form is a link in the App and on the website

    The App is Kettering Ministries- go to the calendar and go to the May 18 event- Kingdom Jubilee Conference- the link to the form is there

    The Website page where the link is :

    https://ketteringministries.org/event/kingdom-jubilee-conference/

    IPhone 7 Plus IOS 12.2

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    jonathan
    Answered on April 26, 2019 at 03:57 PM

    I checked the https://ketteringministries.org/event/kingdom-jubilee-conference/ and I was able to test the form using the link.

    1556308346zzz 2019-04-27 03.43.31.png


    1556308364zzz 2019-04-27 03.44.27.png


    The *Required validation error is happening because you have *Required fields on your form but were being hidden by Conditions.

    1556308455zzz 2019-04-27 03.50.30.png


    The users/respondents will not be able to fill in *required questions if they were hidden in the form.

    1556308504zzz 2019-04-27 03.51.11.png


    You need to correct the conditions. 

    You can add additional condition rules making those hidden fields become only *required if once they are shown on the form.

    User guide: How to Make a Field Required Based on User's Answer


    Let us know if issue persist.


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    kbcministry
    Answered on April 26, 2019 at 04:43 PM

    Thank you. I made the correction and I am still getting the same error when trying to submit the form from the App.

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    Jim_R
    Answered on April 26, 2019 at 06:40 PM

    I gave this a couple of tries with a cloned copy of your form and it's submitting properly on iOS devices. I gave it a try with an Android phone too to be sure.

    I also sent a test submission to your form and it redirected me to PayPal as intended:

    I never made any payments so you would see my submission in the INCOMPLETE PAYMENTS section of your SUBMISSIONS PAGE.

    Related guide: How-to-View-Incomplete-Payments

    Are you still unable to submit the form though? Can you tell us how you're filling out the form (e.g. which fields do we need to fill out and how) so we can try reproducing it from our end?

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    kbcministry
    Answered on April 26, 2019 at 07:21 PM

             

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    kbcministry
    Answered on April 26, 2019 at 07:47 PM

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    jherwin
    Answered on April 27, 2019 at 12:05 AM

    I am answering this thread to let you know that we have received an empty or blank message. Please open this thread https://www.jotform.com/answers/1805207 and post your reply.