How can we change to a manual renewal of the subscription?

  • djone023
    Asked on May 28, 2019 at 10:54 AM

    Dear Sir,

    I am new on jotform and my firm would like to know if we will have an automatic renewal at end of our period, if yes how can we change hat to a manual renewal, my firm don't like the automatic process. 

    Thanks in advance 

  • djone023
    Replied on May 28, 2019 at 11:10 AM

     The form i have created on https://www.bonumhealth.com/telehealth-registration/

    I want that subscription renewal process should manage by customer.

  • Welvin Support Team Lead
    Replied on May 28, 2019 at 12:50 PM

    I'm sorry, but I am confused if you are referring to the subscription that you currently have which is the Silver 2-Year (Ref ID INT180810-7723-15907) or if you are referring with the current subscription type payment in your Membership Registration form. Please clarify.

    Your Silver 2-Year subscription will end on August 10, 2020. If you want to change this to Purchase Order or Wire Transfer, it is possible but the subscription needs to be canceled first. You can cancel 30 days before the renewal then process the PO or Wire Transfer in advance since it would take weeks to finish.

    Here are guides for these payment methods:

    https://www.jotform.com/help/353-How-to-Upgrade-and-Pay-by-Purchase-Order 

    https://www.jotform.com/help/354-How-to-Upgrade-and-Pay-by-Wire-Transfer 

    If you are referring to your form's subscription type payment, it is not possible to let the customer choose when to pay the renewal. If they pay today, the renewal would be to set to the same date next month or year. 

    I hope that helps.

  • djone023
    Replied on May 29, 2019 at 3:01 AM

    The form i have created on https://www.bonumhealth.com/telehealth-registration .

    Is there any provision for auto renewal ?

     

    I want that subscription renewal process should manage by customer.

     

     

     

  • roneet
    Replied on May 29, 2019 at 4:36 AM

    Unfortunately, it is not possible for the users to manage the subscription. Whatever they subscribe for once it would continue till subscription end.

    Let us know if you have further questions.

    Thanks.