EMail not being sent after form submission

  • ableacher
    Asked on June 19, 2019 at 10:08 AM

    Good Morning, 


    We have our forms set up to send an email when the form is completed and the email notifications are not being sent after form completion anymore. 


    This looks like it started in the past two weeks. 


    Thank you!

  • Ivaylo JotForm Support
    Replied on June 19, 2019 at 11:44 AM

    You were in our Bounce list. So, I have removed you from there and your notifications should work fine now. Can you please test and check again?

    Sometimes, your e-mail addresses will end up in our Bounce list. In order to avoid this, please check this guide:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    You can also remove your e-mail from the Bounce list on your own. You can follow this walkthrough:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List