Email notification for the order received but payment not received

  • Meredith Trout
    Asked on June 24, 2019 at 8:08 PM

    I had a 50 dollar payment not come through off of a form, but got a email stating payment went through. I believe someone changed the PAYPAL account on the form. 

    Please call me at 970-214-7376 

  • roneet
    Replied on June 24, 2019 at 9:40 PM

    We are sorry for the inconvenience this is causing.

    Since you have many Forms in your account so I am not able to find out the Form which is related to the concern.

    May we know the Form URL so that we can investigate further.

    This guide will help you to get the Form link:

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Looking forward to your response.

    Thanks.

  • ScoutTrout
    Replied on June 24, 2019 at 10:43 PM

    I deleted the form and am invoicing ppl via PayPal. I believe an ex employee changed the email address to their account.
    ...
  • Kiran Support Team Lead
    Replied on June 25, 2019 at 1:03 AM

    Ok. May we assume that the issue is now resolved? If you need any further assistance, please let us know. We will be happy to assist.  

    Thank you!

  • ScoutTrout
    Replied on June 25, 2019 at 1:08 AM

    1561439285Screenshot 2019 06 25 at 12 Screenshot 10

    No, I still do not have the 50 dollars. 

  • Jed_C
    Replied on June 25, 2019 at 2:16 AM

    You can restore the form https://www.jotform.com/help/134-How-to-Restore-Deleted-Forms and check the email address on the PayPal field. If it's not your email address, you'll need to contact the person who owns the email address. As you've mentioned that the your ex employee changed the email so I assume that the submission went into your ex employee's account.

    Let us know if you have any questions or if you need further assistance.